Our policy lasts 30 days from the date of delivery, unless otherwise specified (if an item states "built to order" and "non refundable" in the item description it means as stated. Non refundable and non returnable. If the product is sent back you will be charged a 35% re stocking fee. If the item is damaged there will be no refund and the original purchaser will have an option to ship it back). If 30 days have gone by since the date your order was received from our warehouse, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unworn/unused and in the same condition that you received it.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. The cost of return shipping is solely the responsibility of you, the customer. Exceptions to this policy may be granted if the item is defective or if you received the wrong item(s). Please contact customer service if this is the case. There are no credits, refunds or other costs that DeBerti Inc. and its entities will incur for you to return any item purchased from any of our websites.
Please include your invoice with your order, along with a note explaining your reason for returning the item(s). Please specify if you would prefer:
2) In-Store Credit (in the form of a Gift Card)
*If you would like to exchange your item for another of equal value, please list the item, as well as the size, color, etc. if applicable.
3917 Mill Run
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed for the subtotal of your order (we do not refund shipping costs) and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. Please note that depending on your credit card company and/or bank, processing time may vary.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
***Parts Warranty only extends to the DeBerti website.***
Replacement is your only remedy under our warranty. Your only remedy under our warranty is the above mentioned replacement (30 days from the date of delivery) of your eligible unit. Neither this warranty nor any other warranty, express or implied, including, but not limited to, shall extend beyond the 30 day warranty period. Under no circumstances shall DeBerti be liable for any special incidental, indirect, or for any consequential damages.
DeBerti Inc. is not responsible for any additional costs that may occur through duties, taxes, and any other fees that may arise due to international customs and shipping costs. You are purchasing our products knowing additional costs that may occur are solely the responsibility of you, the purchaser.